FAQ – Questions and Answers

Placing an order is very simple:

• Select the products you wish to purchase and click on Add to Cart.
• Log in to your profile if you are already registered on the site, entering your credentials and completing any missing information. Your data will be automatically saved once the purchase procedure is completed. Alternatively, you can enter your email and complete the registration at a later time.
• Choose the payment method (credit card, bank transfer or Paypal).
• Choose the shipping method that best suits your needs.
• Confirm the order.

Of course, you can contact us at the following address: ordini@pastificiolasfogliadoro.it

Sure, you can contact us at orders@pastificiolasfogliadoro.it to know all the conditions.

To change the shipping address associated with your account, simply log in to the site, click on log in and then on personal data. At this point you can change your data. Remember to click on Edit to save the changes.

Delivery is generally made 48 to 72 business hours after purchase.

It is the customer’s concern to be found at home for the delivery of the order and to avoid related stocks and delays. In any case, the courier will always make a new delivery attempt on the working day following that of the first failed attempt.

When ordering, it is possible to insert in the notes particular and specific indications for delivery such as delivery times, days, interior of the building, etc …

At the start of the order, the customer will receive an email notifying the delivery by the courier.

On the shopping cart page you can choose the desired form of payment from those proposed:
– Credit card (American Express, Carta Si, Mastercard, Visa, Visa Electron and PostePay)
– Paypal
– Advance bank transfer
If you want to pay by bank transfer, please complete your order first.
Make the transfer within 3 days from your order to these coordinates:
Beneficiary: “PASTIFICIO LA SFOGLIA D’ORO” BY BASTARDI ANTONIO
Bank: BCC Buccino – IBAN: IT24 N070 6676 6100 0000 0103 381
Reason: “Order No. (listed on the confirmation email) and date.”
We will ship the goods to the address specified by you by courier, only after verifying the payment .

The Sfoglia D’Oro guarantees maximum security in your payments. All data is transferred in encoded form via SSL (Secure Socket Layer) certificate and therefore cannot be intercepted by external parties.

No, registration is not essential for the purchase.

You can register by clicking on the buttonProfile  or on the shopping cart page at the time of purchase. Once you have filled out the form and confirmed the purchase, your account will be created automatically.

On the Home Page click on  Profile  and enter the e-mail address and personal password you defined during registration on the site.

You can change them by logging in and accessing the My Account area.

Don’t worry, you can easily create a new password: Click onPassword recovery  and enter your e-mail address in Forgot your password. We will send you by e-mail the link to a page, where you can set a new password.

If the purchased product has defects, please report the problem to our Customer care who will be at your disposal to agree on how to replace the product. If the replacement is not possible, we will refund the amount paid.

Check the Terms and Conditions page for all the details.

If the purchased product should be different from the one ordered, please report the problem to our Customer care that will be at your disposal to replace the product.

Check the Terms and Conditions page for all the details.

Se per qualsiasi ragione uno o più prodotti acquistati attraverso il sito non dovesse essere di tuo gradimento, puoi esercitare il diritto di recesso, restituendo, a tue spese, i prodotti ordinati entro 14 giorni al seguente indirizzo:

“PASTIFICIO LA SFOGLIA D’ORO” BY BASTARDI ANTONIO
Via Monte di Pruno, 5
84020 – Palomonte (SA)

Check the Terms and Conditions page for all the details.